RETURN AND REFUND POLICY

Last updated: August 6, 2026

Thank you for shopping with us. We want you to be satisfied with your purchase. This Return and Refund Policy explains how order cancellations, returns, refunds, exchanges, defective products, and damaged products are handled.

This policy applies to thermal imaging drones, remote controllers, batteries, chargers, thermal cameras, accessories, replacement parts, and other products purchased directly through our online store.

1. Right of Withdrawal

Customers may request to return an eligible product within 14 calendar days after receiving the order.

The return period begins on the date that you, or a person designated by you other than the carrier, receives the product.

To request a return, please contact us before the 14-day return period expires:

Email: zackchungnny9vuq@gmail.com

Your return request should include:

• Your full name;

• Your order number;

• The email address used to place the order;

• The name of the product you wish to return;

• The reason for the return;

• Photos or videos if the product is damaged, defective, or incorrect.

After receiving your request, we will provide return instructions.

Products returned without contacting us in advance may be delayed or refused.

2. Return Address

All authorized returns must be sent to the following address:

A/S RØRKÆR. KØBENHAVN
C/O Lund Elmer Sandager
Kalvebod Brygge 39–41
1560 København V
Denmark

Before returning any product, please contact us at:

zackchungnny9vuq@gmail.com

Please clearly include your order number inside the return parcel.

Returns sent to another address may not be accepted or processed.

3. Return Deadline

After notifying us that you wish to return a product, you must send the product back within 14 calendar days.

The return will be considered on time if the parcel is handed to the shipping carrier before the 14-day return period expires.

We recommend keeping the shipping receipt and tracking information until your refund has been completed.

4. Return Conditions

To qualify for a full refund, the product must be returned in substantially the same condition in which it was received.

The returned package must include all original items, including where applicable:

• Thermal imaging drone;

• Remote controller;

• Thermal camera or imaging module;

• Batteries;

• Battery charger;

• Charging cables;

• Propellers;

• Protective covers;

• Adapters;

• Tools;

• Manuals;

• Storage case;

• Original packaging;

• Promotional gifts;

• Bundled accessories.

The product must not show signs of excessive use, misuse, modification, accidental damage, water damage, impact damage, or unauthorized repair.

You may inspect the product only to the extent reasonably necessary to determine its nature, characteristics, condition, and basic operation.

5. Drone Activation and Flight Testing

Because thermal imaging drones are high-value electronic devices, customers must carefully inspect the product before outdoor flight.

For a standard change-of-mind return, we recommend that you do not:

• Fly the drone outdoors;

• Crash or drop the drone;

• Register the drone with a government authority;

• Permanently bind the drone to a personal account;

• Activate non-transferable software;

• Install unauthorized firmware;

• Modify the aircraft;

• Remove serial number labels;

• Disassemble the drone or camera;

• Use the product for commercial operations.

Activation or flight testing does not automatically prevent a return. However, if the product has been used beyond what is reasonably necessary for inspection, a deduction may be made from the refund to reflect the reduction in value.

When inspecting a returned drone, we may review:

• Flight records;

• Activation records;

• Account-binding status;

• Battery charging cycles;

• Aircraft logs;

• Controller logs;

• Camera and sensor condition;

• Signs of impact;

• Signs of moisture or water exposure;

• Signs of overheating;

• Missing accessories;

• Damage caused by improper use.

Before returning the product, you must remove your personal information, memory cards, login credentials, and account connections where possible.

6. Products That May Not Qualify for a Full Refund

A returned product may not qualify for a full refund if:

• The drone has been crashed;

• The product has been dropped;

• The product has been submerged in water;

• The drone has been used in rain, snow, or unsuitable weather;

• The product has impact damage;

• The product has been improperly operated;

• The drone or camera has been disassembled;

• The product has been modified;

• Unauthorized software or firmware has been installed;

• Serial numbers have been removed or altered;

• Security seals have been removed or damaged;

• Parts or accessories are missing;

• The original packaging is missing or seriously damaged;

• The product has excessive scratches or wear;

• The product has been repaired by an unauthorized person;

• The product was customized or specially configured;

• The product cannot be safely transported;

• The product was damaged because instructions were not followed.

These restrictions do not affect rights relating to products that were defective, damaged during delivery, incorrectly supplied, or not as described.

7. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as possible after delivery.

Contact us immediately if:

• The product was damaged during shipping;

• The product does not function correctly;

• The thermal imaging function does not work;

• The drone cannot be powered on;

• The camera or sensor is defective;

• Parts or accessories are missing;

• You received the wrong product;

• The product is materially different from the product description;

• The package appears to have been opened or damaged.

Please provide:

• Your order number;

• Clear photos of the product;

• Photos of the outer packaging;

• Photos of the shipping label;

• Photos of the product serial number;

• A video showing the reported problem, where possible;

• A description of the issue.

After reviewing the evidence, we may provide an appropriate solution, including:

• Troubleshooting assistance;

• Technical support;

• Replacement parts;

• Repair;

• Replacement of the product;

• Partial refund;

• Full refund.

If the product is confirmed to be defective, damaged during delivery, incorrectly supplied, or materially different from its description, we will provide return instructions.

Do not arrange an expensive return shipment without receiving our written authorization.

8. Customer-Caused Damage

We are not responsible for faults, damage, or performance problems caused by:

• Crashes;

• Collisions;

• Improper takeoff;

• Improper landing;

• Flying into buildings, trees, vehicles, wires, or other objects;

• Flying in restricted areas;

• Flying in high winds;

• Flying in rain, snow, fog, or unsuitable weather;

• Water or moisture exposure;

• Sand, dust, or dirt;

• Extreme heat or cold;

• Improper storage;

• Incorrect battery charging;

• Use of damaged batteries;

• Use of incompatible chargers;

• Failure to calibrate the drone;

• Failure to update required software;

• Unauthorized firmware;

• Unauthorized modifications;

• Unauthorized repairs;

• Use of incompatible accessories;

• Signal interference;

• Loss of GPS signal;

• Operator error;

• Failure to follow safety instructions;

• Failure to comply with local drone laws;

• Normal wear and tear.

Products damaged by the customer may not qualify for a free repair, replacement, or refund.

9. Return Shipping Costs

For standard change-of-mind returns, the customer is responsible for the direct cost of returning the product.

Because thermal imaging drones are high-value electronic products, we strongly recommend using:

• A tracked shipping service;

• An insured shipping service;

• Appropriate protective packaging;

• Signature confirmation.

The customer remains responsible for the parcel until it is delivered to the return address.

If the return is caused by a confirmed product defect, shipping damage, an incorrect product, or an error made by us, we will provide return instructions and may cover reasonable authorized return shipping costs.

Shipping costs arranged without our written approval may not be reimbursed.

10. Lithium Battery Returns

Drone batteries may be classified as regulated or dangerous goods by shipping carriers.

Before returning a drone battery or a product containing a lithium battery, you must follow:

• Our return instructions;

• The shipping carrier’s battery requirements;

• Applicable packaging rules;

• Applicable labeling rules;

• Battery charge-level requirements;

• Air or ground transport restrictions.

Battery terminals must be protected to prevent short circuits.

Do not return a battery that is:

• Swollen;

• Leaking;

• Punctured;

• Crushed;

• Overheating;

• Burned;

• Visibly damaged.

Contact us before attempting to ship a damaged battery.

Unauthorized or improperly packaged battery shipments may be refused by the carrier or return location.

11. Refund Inspection

After the returned product has been delivered, we will inspect it.

The inspection may include checking:

• Product condition;

• Serial numbers;

• Flight history;

• Activation status;

• Battery cycles;

• Missing accessories;

• Damage;

• Signs of misuse;

• Account binding;

• Software modifications;

• Packaging condition.

After inspection, we will notify you whether the refund has been approved.

We may also notify you if:

• Additional information is required;

• A deduction applies;

• The product does not qualify for a refund;

• Repair or replacement is more appropriate.

12. Refund Processing Time

Approved refunds will be issued to the original payment method unless another refund method is agreed in writing.

We aim to process approved refunds without unnecessary delay.

Refund processing may begin after:

• We receive the returned product; or

• You provide acceptable evidence that the product has been sent back.

The refund may include:

• The eligible product price;

• The original standard delivery cost, where applicable.

Additional delivery fees may not be refunded, including:

• Express shipping;

• Priority shipping;

• Upgraded shipping;

• Special delivery services;

• Remote-area surcharges.

After we issue the refund, your bank, card issuer, or payment provider may require additional time to display the funds in your account.

13. Partial Refunds

Where permitted, a partial refund may be issued if:

• The product has been used beyond reasonable inspection;

• The product has cosmetic damage;

• The product has functional damage;

• Accessories are missing;

• Components are missing;

• Manuals are missing;

• The original packaging is missing;

• The product has been activated;

• The drone has been flown;

• The product remains linked to a personal account;

• The product cannot be restored to its original condition;

• The return is sent after the applicable deadline;

• The product’s resale value has been reduced.

Any deduction will be based on the actual reduction in the value of the returned product.

No deduction will be applied solely because a product was defective, damaged during delivery, incorrectly supplied, or not as described.

14. Exchanges and Replacements

We do not guarantee direct exchanges for change-of-mind returns.

Where appropriate, we may replace:

• A defective product;

• A damaged product;

• An incorrect product;

• Missing components;

• Defective accessories.

For a voluntary change of product, you may need to return the original product and place a new order after the return is approved.

Replacement products are subject to availability.

If a replacement product is unavailable, we may offer a refund or another appropriate solution.

15. Order Cancellation

To request an order cancellation, contact us as soon as possible:

Email: zackchungnny9vuq@gmail.com

Please include:

• Your full name;

• Your order number;

• The email address used for the order;

• A clear request to cancel the order.

We will attempt to cancel the order before shipment.

Cancellation cannot be guaranteed if:

• The order has already entered processing;

• The shipping label has been created;

• The order has been packed;

• The parcel has been handed to the carrier;

• The order has already shipped.

If the order has already shipped, you may need to receive the parcel and follow the standard return procedure.

Refusing delivery does not automatically complete a cancellation or guarantee a full refund.

16. Undeliverable, Refused, or Unclaimed Orders

If an order is returned because:

• The customer provided an incorrect address;

• The address was incomplete;

• The customer failed to collect the parcel;

• The customer refused delivery;

• The carrier could not contact the customer;

• Import or delivery information was not provided;

reasonable shipping, handling, or return costs may be deducted from the refund where permitted.

If you notice an address error, contact us immediately.

We cannot guarantee that an address can be changed after the order has entered processing.

17. Legal Guarantee

Customers may have statutory rights relating to defective, damaged, incorrectly supplied, or non-conforming goods.

These legal rights are separate from any optional manufacturer warranty or commercial warranty.

Nothing in this policy limits rights that cannot legally be excluded or restricted.

18. Customer Responsibilities

The customer is responsible for:

• Reading the operating instructions;

• Following all safety warnings;

• Inspecting the drone before each flight;

• Checking the battery condition;

• Calibrating the drone where required;

• Checking local airspace restrictions;

• Registering the drone where required;

• Obtaining required permits;

• Obtaining required insurance;

• Following privacy laws;

• Following thermal imaging regulations;

• Following aviation regulations;

• Flying the drone safely;

• Avoiding restricted or prohibited areas;

• Protecting people, property, and animals;

• Using the product only for lawful purposes.

The customer is also responsible for confirming that the product is suitable and legal for the intended use and location.

19. Lost Data and Personal Information

Before returning a drone, controller, camera, storage device, or related product, you must remove:

• Personal files;

• Photos;

• Videos;

• Thermal images;

• Flight records;

• Memory cards;

• Account information;

• Passwords;

• Location data;

• Personal identification information.

We are not responsible for personal data left on a returned product.

Returned products may be reset, repaired, tested, or restored during inspection.

20. Contact Information

For questions about returns, refunds, cancellations, damaged products, defective products, or replacements, please contact us:

Company: A/S RØRKÆR. KØBENHAVN
CVR Number: 25829913
Address: C/O Lund Elmer Sandager, Kalvebod Brygge 39–41, 1560 København V, Denmark
Return Address: C/O Lund Elmer Sandager, Kalvebod Brygge 39–41, 1560 København V, Denmark
Email: zackchungnny9vuq@gmail.com

Please include your order number in all communications.

21. Policy Updates

We may update this Return and Refund Policy when our products, procedures, shipping arrangements, business information, or legal requirements change.

The latest version of this policy will be published on our website.

Any updates will not reduce mandatory consumer rights that apply to purchases already completed.