SHIPPING POLICY

Last updated: August 6, 2026

Thank you for shopping with us. This Shipping Policy explains our shipping destinations, shipping methods, shipping fees, order processing times, estimated delivery times, tracking services, customs duties, taxes, and procedures for delayed, lost, damaged, refused, or undeliverable parcels.

This policy applies to thermal imaging drones, remote controllers, thermal imaging cameras, batteries, chargers, accessories, replacement parts, and other products purchased through our online store.

1. Business Information

This online store is operated by:

Company: A/S RØRKÆR. KØBENHAVN
CVR Number: 25829913
Registered Address: C/O Lund Elmer Sandager, Kalvebod Brygge 39–41, 1560 København V, Denmark
Customer Service Email: zackchungnny9vuq@gmail.com

Please include your order number when contacting us regarding an order, shipment, tracking update, or delivery issue.

2. Shipping Destinations and Delivery Services

We currently provide free tracked standard shipping to the following countries:

• Germany;

• Spain;

• Italy;

• Austria;

• Hungary;

• Poland;

• Czech Republic;

• Romania;

• Slovakia;

• Slovenia.

Shipping availability is determined by the countries and regions available for selection during checkout.

We do not currently ship to countries or regions that are not listed above or are not available during checkout.

3. Shipping Methods, Costs, Processing Times, and Delivery Times

Destination	Shipping Method	Shipping Fee	Processing Time	Shipping Time	Tracking Method	Customs Duties and Taxes
Germany	Tracked Standard Shipping	Free	1–3 business days	8–15 business days	Tracking number and link sent by email	Included in the product price and borne by us
Spain	Tracked Standard Shipping	Free	1–3 business days	8–15 business days	Tracking number and link sent by email	Included in the product price and borne by us
Italy	Tracked Standard Shipping	Free	1–3 business days	8–15 business days	Tracking number and link sent by email	Included in the product price and borne by us
Austria	Tracked Standard Shipping	Free	1–3 business days	8–15 business days	Tracking number and link sent by email	Included in the product price and borne by us
Hungary	Tracked Standard Shipping	Free	1–3 business days	8–15 business days	Tracking number and link sent by email	Included in the product price and borne by us
Poland	Tracked Standard Shipping	Free	1–3 business days	8–15 business days	Tracking number and link sent by email	Included in the product price and borne by us
Czech Republic	Tracked Standard Shipping	Free	1–3 business days	8–15 business days	Tracking number and link sent by email	Included in the product price and borne by us
Romania	Tracked Standard Shipping	Free	1–3 business days	8–15 business days	Tracking number and link sent by email	Included in the product price and borne by us
Slovakia	Tracked Standard Shipping	Free	1–3 business days	8–15 business days	Tracking number and link sent by email	Included in the product price and borne by us
Slovenia	Tracked Standard Shipping	Free	1–3 business days	8–15 business days	Tracking number and link sent by email	Included in the product price and borne by us

4. Shipping Summary

The standard shipping terms for all supported destinations are:

• Shipping method: Tracked Standard Shipping;

• Shipping fee: Free;

• Order processing time: 1–3 business days;

• Shipping transit time: 8–15 business days after dispatch;

• Total estimated delivery time: Approximately 9–18 business days;

• Tracking method: Tracking number and tracking link sent by email;

• Taxes: Included in the product price;

• Customs duties: Borne by us, with no additional customer payment expected upon delivery.

Processing time and shipping time are calculated separately.

5. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully completed.

Business days are Monday through Friday, excluding weekends and public holidays.

Order processing may include:

• Payment verification;

• Fraud prevention checks;

• Shipping-address verification;

• Inventory confirmation;

• Product inspection;

• Product testing where appropriate;

• Secure packaging;

• Shipping-label preparation;

• Lithium battery transportation checks.

Orders placed on a weekend or public holiday will normally begin processing on the next business day.

Processing time does not include shipping transit time.

6. Estimated Shipping Time

After an order has been processed and handed to the shipping carrier, the estimated shipping time is:

8–15 business days

The total estimated delivery time is therefore:

1–3 business days for processing, plus 8–15 business days for shipping.

The total estimated period from order placement to delivery is approximately:

9–18 business days

Shipping times are estimates and are not guaranteed delivery dates.

7. Free Standard Shipping

We provide free tracked standard shipping to all supported destinations listed in this policy.

No standard shipping fee will be charged at checkout for eligible orders.

Free standard shipping does not include optional or customer-requested services such as:

• Express delivery;

• Priority delivery;

• Same-day delivery;

• Special delivery appointments;

• Customer-requested parcel redirection;

• Address correction services;

• Additional delivery attempts caused by incorrect customer information;

• Special remote-area services.

If an optional paid service is available, the applicable fee will be displayed at checkout or communicated to the customer before the service is arranged.

8. Shipping Carriers

We may use different postal, courier, freight, or logistics providers depending on:

• Destination country;

• Warehouse location;

• Package size;

• Product weight;

• Product value;

• Lithium battery restrictions;

• Customs requirements;

• Carrier availability;

• Final delivery location.

An international logistics provider may transfer the parcel to a local postal operator or local courier for final delivery.

We do not guarantee the use of a specific carrier unless we have expressly confirmed it in writing.

9. Order Confirmation

After placing an order, customers should receive an order confirmation email at the email address entered during checkout.

The order confirmation normally includes:

• Order number;

• Products ordered;

• Product quantity;

• Product price;

• Billing information;

• Shipping address;

• Shipping method;

• Order total.

Customers must review the order confirmation carefully.

If any information is incorrect, please contact us immediately at:

zackchungnny9vuq@gmail.com

We cannot guarantee that an order, address, or product selection can be changed after processing has begun.

10. Shipping Confirmation and Tracking

After an order has been dispatched, we will normally send a shipping confirmation email containing:

• The tracking number;

• A tracking link;

• Available carrier information;

• Shipment status information.

Tracking may be accessed through:

• The tracking link in the shipping confirmation email;

• The carrier’s official tracking website;

• The Shopify order-status page, where available.

Tracking information may require approximately 2–5 business days to become active after dispatch.

This delay may occur while the parcel is being transferred to the carrier, processed at an export facility, or entered into the carrier’s tracking system.

A temporary lack of tracking updates does not necessarily mean that the parcel has been lost.

11. Customs Duties and Taxes

For all supported destinations listed in this policy:

• Applicable taxes are included in the product price;

• Standard shipping is free;

• Applicable customs duties are borne by us;

• Customers are not expected to pay additional import duties or taxes upon delivery.

If a shipping carrier or customs authority unexpectedly requests additional payment, do not make the payment immediately.

Please contact us at:

zackchungnny9vuq@gmail.com

Include:

• Your order number;

• Tracking number;

• A photograph or copy of the payment request;

• The name of the carrier or customs authority;

• The amount requested;

• The reason stated for the charge.

We will review the request and provide further instructions.

Customers remain responsible for providing any identification, delivery information, or customs documentation legally required by the destination country.

12. Lithium Battery Transportation

Thermal imaging drones and related products may contain lithium-ion or lithium-polymer batteries.

Lithium batteries are subject to special transportation and safety requirements.

As a result:

• Certain express shipping methods may not be available;

• Air transportation may be restricted;

• Packages may require additional inspection;

• Tracking updates may take longer;

• Batteries may be shipped separately;

• Some remote destinations may not accept battery shipments;

• Delivery may take longer than the normal estimate.

Customers must not ask the carrier to open, modify, repack, or redirect a parcel containing lithium batteries without first contacting us.

13. Accurate Shipping Information

Customers are responsible for providing complete and accurate shipping information.

The shipping address should include:

• Full recipient name;

• Street name;

• House or building number;

• Apartment or unit number, where applicable;

• Postal code;

• City;

• State or region, where applicable;

• Country;

• Valid telephone number;

• Valid email address.

We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

If you discover an address error, contact us immediately at:

zackchungnny9vuq@gmail.com

Address corrections cannot be guaranteed after processing or shipment has begun.

14. Address Changes

We will attempt to change a shipping address when a request is received before the order has been dispatched.

Once a parcel has been shipped, we may be unable to change:

• Recipient name;

• Street address;

• Postal code;

• City;

• Destination country;

• Telephone number;

• Shipping method.

Customers should not independently redirect a high-value thermal imaging drone shipment without contacting us.

Unauthorized redirection may affect:

• Tracking;

• Delivery confirmation;

• Insurance;

• Loss claims;

• Responsibility for the parcel.

Additional carrier charges resulting from an incorrect address or customer-requested redirection may be the customer’s responsibility where permitted by law.

15. Remote-Area Delivery

Delivery to remote, rural, island, military, or difficult-to-access locations may require additional time.

Depending on the destination:

• Door-to-door delivery may not be available;

• Delivery may be made to a collection point;

• The customer may need to collect the parcel;

• The carrier may require additional information;

• Additional delivery time may be necessary.

Post office boxes, military addresses, and certain remote addresses may not be eligible for delivery, especially where lithium battery transportation restrictions apply.

If we determine before shipment that an address cannot be serviced, we will contact the customer to request an alternative address or arrange a refund.

16. Split Shipments

Orders containing multiple products may be shipped in separate parcels.

Split shipments may occur because:

• Products are stored in different warehouses;

• Batteries require separate transportation;

• Accessories have different availability;

• Different carriers are required;

• Packaging or safety restrictions apply.

Each parcel may have a separate tracking number and may arrive on a different date.

Customers will not be charged an additional standard shipping fee solely because we divide an order into multiple shipments.

17. Delivery Delays

Delivery may be delayed because of circumstances outside our reasonable control, including:

• Carrier congestion;

• Customs inspections;

• Lithium battery safety inspections;

• Severe weather;

• Natural disasters;

• Public holidays;

• Labor strikes;

• Transportation interruptions;

• Flight cancellations;

• Port congestion;

• Government restrictions;

• Public health emergencies;

• International conflicts;

• Incorrect delivery information;

• Remote-area delivery;

• Unsuccessful delivery attempts.

We will make reasonable efforts to assist customers and obtain available information from the shipping carrier.

A delayed tracking update does not automatically mean that the parcel has been lost.

18. Delivery Attempts

The shipping carrier may attempt delivery one or more times.

Customers are responsible for:

• Monitoring tracking information;

• Being available for delivery;

• Responding to carrier communications;

• Providing access to the delivery address;

• Collecting the parcel from a designated collection point;

• Providing any required delivery code or identification.

If delivery is unsuccessful, the carrier may:

• Attempt delivery again;

• Leave a delivery notice;

• Deliver the parcel to a collection point;

• Hold the parcel temporarily;

• Return the parcel to the sender.

19. Signature and Delivery Verification

Because thermal imaging drones are high-value electronic products, some shipments may require a signature or another form of delivery verification.

The carrier may request:

• Recipient signature;

• Identification;

• A one-time delivery code;

• Telephone confirmation;

• Collection-point identification.

Customers must not share delivery codes with unknown persons.

A parcel confirmed as delivered by the carrier may be treated as delivered unless reliable evidence shows otherwise.

20. Packages Marked as Delivered

If tracking shows that a parcel has been delivered but you cannot locate it, please:

1. Confirm the shipping address shown on your order;

2. Check around the delivery location;

3. Ask household members or neighbors;

4. Contact reception staff or building management;

5. Check parcel lockers or approved safe locations;

6. Contact the local delivery carrier;

7. Contact us at zackchungnny9vuq@gmail.com.

We may request delivery evidence from the carrier, including:

• Delivery confirmation;

• Signature records;

• Delivery photographs;

• Delivery coordinates;

• Driver information;

• Collection-point records.

Please report a missing delivered parcel as soon as possible.

21. Lost Parcels

If your parcel has not arrived after the estimated delivery period, please contact us and provide:

• Full name;

• Order number;

• Shipping address;

• Tracking number;

• Description of the issue.

We may open an investigation with the shipping carrier.

The customer may be required to provide information or confirmation during the carrier investigation.

If the carrier confirms that the parcel was lost before delivery, we will provide an appropriate solution, which may include:

• A replacement shipment;

• A full refund;

• Another remedy required by applicable law.

22. Damaged Parcels

Customers should inspect the parcel promptly after delivery.

If the outer packaging appears damaged, opened, crushed, wet, or tampered with, please take clear photographs before opening it.

Photographs should show:

• All sides of the parcel;

• Shipping label;

• Damaged outer packaging;

• Internal protective packaging;

• Product condition;

• Accessories;

• Product serial number;

• Any visible damage.

Please contact us as soon as possible at:

zackchungnny9vuq@gmail.com

Do not discard:

• The shipping box;

• Shipping label;

• Protective materials;

• Product packaging;

• Damaged products;

• Damaged accessories.

These items may be required for a shipping or insurance claim.

23. Missing or Incorrect Items

If an item is missing or incorrect, please contact us and provide:

• Order number;

• Photograph of all products received;

• Photograph of the parcel;

• Photograph of the shipping label;

• Description of the missing or incorrect item;

• Product serial number, where applicable.

We will review the order and shipping records and provide an appropriate solution.

24. Inspection Before Flight

Customers should inspect a thermal imaging drone before activation or flight.

Before operating the drone, confirm that:

• The correct product has been received;

• The aircraft is not visibly damaged;

• Propellers and motors are intact;

• Batteries are not swollen or damaged;

• The remote controller is included and undamaged;

• The thermal imaging camera is intact;

• Required accessories are present.

Do not fly or activate a drone that appears damaged, incomplete, or incorrect.

Flying, crashing, modifying, disassembling, or damaging the product after delivery may affect the available remedy if the reported issue was not caused by an original defect.

25. Unclaimed, Refused, or Undeliverable Parcels

A parcel may be returned to the sender when:

• The customer refuses delivery;

• The customer does not collect the parcel;

• The shipping address is incorrect;

• The shipping address is incomplete;

• The carrier cannot contact the customer;

• The customer does not provide required delivery information;

• Delivery is repeatedly unsuccessful;

• A required customs procedure is not completed.

Refusing delivery does not automatically cancel an order or guarantee a full refund.

If a parcel is returned for a reason caused by the customer, reasonable return shipping, handling, storage, address correction, or re-delivery costs may be deducted from the refund where permitted by law.

A refund will normally be reviewed after the returned parcel has been received and inspected.

26. Order Changes and Cancellations

To request an order change or cancellation, contact us as soon as possible:

Email: zackchungnny9vuq@gmail.com

Please provide:

• Your full name;

• Order number;

• Requested change or cancellation.

We will attempt to process the request, but cancellation or modification cannot be guaranteed after:

• The order has entered processing;

• The product has been packed;

• The shipping label has been created;

• The parcel has been handed to the carrier.

If an order has already shipped, the customer may need to receive the parcel and follow our Return and Refund Policy.

27. Shipping Restrictions

We do not ship products to destinations where shipment, importation, possession, or sale would violate applicable law or carrier requirements.

Shipping restrictions may apply because of:

• Drone regulations;

• Thermal imaging equipment restrictions;

• Radio-frequency regulations;

• Lithium battery transportation rules;

• Export-control requirements;

• International sanctions;

• Carrier restrictions;

• Customs regulations.

We may cancel and refund an order if the destination cannot be served legally, safely, or practically.

28. Delivery Does Not Include Flight Authorization

Delivery of a thermal imaging drone does not mean that the customer is automatically authorized to operate it.

Customers are responsible for checking and complying with local requirements relating to:

• Drone registration;

• Operator registration;

• Remote pilot certification;

• Training;

• Insurance;

• Flight permits;

• Remote identification;

• Airspace restrictions;

• Privacy;

• Thermal imaging;

• Commercial drone use.

Shipping and delivery do not include registration, licensing, insurance, or flight authorization unless expressly stated.

29. Relationship With Other Store Policies

This Shipping Policy should be read together with our:

• Terms of Service;

• Return and Refund Policy;

• Privacy Policy;

• Payment information;

• Other policies published on our store.

Returns, cancellations, and refunds are governed by our Return and Refund Policy.

Personal information used for order processing and delivery is handled in accordance with our Privacy Policy.

30. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in:

• Shipping destinations;

• Shipping carriers;

• Shipping methods;

• Processing procedures;

• Delivery times;

• Shipping fees;

• Tax arrangements;

• Customs requirements;

• Battery transportation rules;

• Applicable laws.

The latest version will be published on our website with an updated revision date.

Changes will not reduce any mandatory rights applying to orders already accepted.

31. Contact Us

For questions about order processing, shipping, tracking, customs duties, taxes, delayed delivery, damaged parcels, or lost shipments, please contact:

Company: A/S RØRKÆR. KØBENHAVN
CVR Number: 25829913
Registered Address: C/O Lund Elmer Sandager, Kalvebod Brygge 39–41, 1560 København V, Denmark
Email: zackchungnny9vuq@gmail.com

Please include your order number and tracking number, where available.