PRIVACY POLICY

Last updated: August 6, 2026

This Privacy Policy describes how A/S RØRKÆR. KØBENHAVN (“we,” “us,” or “our”) collects, uses, stores, discloses, and protects personal information when you visit our online store, place an order, contact us, request customer support, or otherwise use our services.

By accessing or using our online store, you acknowledge that you have read this Privacy Policy.

1. Data Controller

The controller responsible for the processing of personal information through this online store is:

Company: A/S RØRKÆR. KØBENHAVN
CVR Number: 25829913
Address: C/O Lund Elmer Sandager, Kalvebod Brygge 39–41, 1560 København V, Denmark
Email: zackchungnny9vuq@gmail.com

For questions about this Privacy Policy or the processing of your personal information, please contact us using the email address above.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our Shopify online store;

• Checkout and order forms;

• Customer accounts;

• Customer service communications;

• Return and refund requests;

• Warranty and technical support requests;

• Marketing communications;

• Cookies and similar technologies;

• Fraud prevention and security systems;

• Applications or services connected to our online store.

This Privacy Policy does not apply to websites, applications, or services operated independently by third parties. Those third parties may have their own privacy policies.

3. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information.

3.1 Contact Information

We may collect:

• Full name;

• Email address;

• Telephone number;

• Billing address;

• Shipping address;

• Country or region;

• Preferred language.

3.2 Order and Transaction Information

We may collect:

• Products ordered;

• Order number;

• Order date;

• Order value;

• Selected payment method;

• Payment status;

• Billing information;

• Shipping method;

• Delivery status;

• Returns, refunds, cancellations, and exchanges;

• Discount or promotional code usage;

• Communications relating to an order.

Payment card details are generally processed directly by the relevant payment provider. We do not ordinarily receive or store complete payment card numbers or card security codes.

3.3 Account Information

If customer accounts are available, we may collect:

• Account name;

• Email address;

• Password-related authentication information;

• Order history;

• Saved addresses;

• Account preferences.

Passwords are handled through the relevant platform and authentication systems. We do not have access to passwords in readable form.

3.4 Device and Technical Information

When you access our store, we or our service providers may automatically collect:

• Internet Protocol address;

• Browser type;

• Device type;

• Operating system;

• Language settings;

• Time zone;

• Referring website;

• Pages viewed;

• Links clicked;

• Session activity;

• Approximate location based on IP address;

• Cookie identifiers;

• Advertising identifiers;

• Diagnostic and error information.

3.5 Shopping and Usage Information

We may collect information about how you use our store, including:

• Products viewed;

• Searches performed;

• Products added to or removed from the cart;

• Checkout activity;

• Purchase history;

• Interaction with advertisements;

• Interaction with emails;

• Store navigation;

• Preferences and interests inferred from store activity.

3.6 Customer Service Information

When you contact us, we may collect:

• The contents of your messages;

• Photos and videos;

• Voice or call information, where applicable;

• Product serial numbers;

• Product condition information;

• Proof of purchase;

• Delivery documents;

• Shipping labels;

• Technical support information;

• Return and refund information.

3.7 Thermal Imaging Drone Support Information

If you request technical support, warranty assistance, repair, replacement, or a refund for a thermal imaging drone, we may ask you to provide:

• Drone model;

• Product serial number;

• Controller serial number;

• Battery information;

• Activation status;

• Firmware version;

• Flight logs;

• Error logs;

• Diagnostic records;

• Battery charging-cycle information;

• Photos or videos of the product;

• Thermal images showing a reported fault;

• Account-binding status;

• Details about the circumstances of a malfunction or accident.

Our online store does not automatically receive photographs, thermal images, flight records, precise flight locations, or other operational data stored on your drone unless:

• You submit that information to us;

• You authorize a connected service to transmit it;

• The information is required for an authorized support, warranty, return, or fraud investigation.

Before sending a drone, controller, memory card, photograph, thermal image, flight log, or diagnostic file to us, you should remove any personal or confidential information that is not necessary for your request.

3.8 Information From Third Parties

We may receive information from third parties, including:

• Shopify;

• Payment providers;

• Shipping and logistics providers;

• Fraud prevention providers;

• Analytics providers;

• Advertising platforms;

• Customer support providers;

• Applications installed on our store;

• Social media platforms;

• Publicly available sources.

The information received depends on the services used and the privacy settings you have selected with the relevant third party.

4. How We Use Personal Information

We may use personal information to:

• Operate and maintain our online store;

• Display products and store content;

• Create and manage customer accounts;

• Process orders;

• Confirm payments;

• Arrange shipping and delivery;

• Provide order tracking;

• Process cancellations, returns, exchanges, and refunds;

• Respond to customer enquiries;

• Provide technical and warranty support;

• Diagnose product problems;

• Verify product serial numbers and warranty eligibility;

• Detect and prevent fraud;

• Protect our store, customers, and systems;

• Enforce our terms and policies;

• Comply with tax, accounting, consumer protection, and legal obligations;

• Improve our products and services;

• Analyze store performance;

• Personalize store content;

• Measure advertising effectiveness;

• Send marketing communications where permitted;

• Maintain business and transaction records;

• Establish, exercise, or defend legal claims.

5. Legal Bases for Processing

Where the General Data Protection Regulation or similar laws apply, we process personal information under one or more of the following legal bases.

5.1 Performance of a Contract

We process personal information when necessary to:

• Process and deliver your order;

• Collect or confirm payment;

• Communicate about your order;

• Manage returns and refunds;

• Provide requested customer service;

• Fulfil our contractual obligations.

5.2 Compliance With Legal Obligations

We may process and retain information to comply with:

• Tax requirements;

• Accounting requirements;

• Consumer protection laws;

• Product safety obligations;

• Fraud prevention obligations;

• Court orders;

• Requests from competent authorities;

• Other applicable legal requirements.

5.3 Legitimate Interests

We may process information when necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

These interests may include:

• Operating and improving our store;

• Preventing fraud and misuse;

• Protecting our systems;

• Maintaining transaction records;

• Responding to disputes;

• Improving customer support;

• Measuring store performance;

• Understanding how customers use our services.

5.4 Consent

We may rely on your consent for activities such as:

• Non-essential cookies;

• Certain analytics technologies;

• Personalized advertising;

• Email or electronic marketing where consent is required;

• Other processing activities for which consent is legally required.

You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing performed before consent was withdrawn.

6. Shopify

Our online store is hosted and supported by Shopify.

Shopify may process personal information to provide:

• Store hosting;

• Checkout functionality;

• Payment-related functionality;

• Store security;

• Fraud detection;

• Customer privacy features;

• Analytics;

• Platform maintenance;

• Other services selected or enabled by us.

Shopify’s processing of personal information is also governed by its own privacy notices and contractual terms.

Depending on the Shopify services and settings enabled on our store, Shopify may use information collected through our store to provide, personalize, analyze, or improve its services.

7. Payments

Payments may be processed by Shopify Payments or other payment service providers made available during checkout.

Payment providers may collect and process:

• Name;

• Billing address;

• Payment card information;

• Bank or payment account information;

• Transaction information;

• Device information;

• Fraud prevention information;

• Authentication information.

Payment providers process this information under their own privacy policies and legal obligations.

We generally receive confirmation of whether payment was approved, transaction details, and limited payment information necessary to manage the order. We do not ordinarily receive complete payment card details.

8. Shipping and Delivery Providers

We may share information with shipping companies, postal operators, fulfilment providers, warehouses, customs agents, and delivery partners where necessary to deliver your order.

This information may include:

• Name;

• Shipping address;

• Telephone number;

• Email address;

• Order number;

• Package information;

• Customs information;

• Delivery instructions.

Shipping providers may contact you directly to provide delivery updates or resolve delivery problems.

9. Service Providers

We may share personal information with service providers that perform services for us, including:

• Shopify and Shopify applications;

• Payment processors;

• Shipping providers;

• Warehouses and fulfilment providers;

• Customer support systems;

• Email service providers;

• Analytics providers;

• Advertising providers;

• Fraud prevention providers;

• Website hosting and security providers;

• IT service providers;

• Accountants, auditors, lawyers, and professional advisers.

Service providers may access personal information only to the extent necessary to perform the relevant services, subject to their contractual and legal obligations.

10. Advertising and Analytics

Where permitted by law and according to your consent choices, we may use analytics and advertising services to:

• Understand how visitors use our store;

• Measure website traffic;

• Measure advertising performance;

• Identify technical problems;

• Improve store content;

• Display relevant advertisements;

• Limit repeated advertisements;

• Create or measure advertising audiences.

These services may collect information using cookies, pixels, tags, software development kits, or similar technologies.

Advertising and analytics providers may associate information collected from our store with information collected through other websites or services, subject to their own privacy policies and your applicable privacy choices.

11. Cookies and Similar Technologies

Cookies are small files placed on your browser or device. We may use cookies and similar technologies such as pixels, tags, local storage, and software development kits.

11.1 Necessary Cookies

Necessary cookies may be used to:

• Operate the store;

• Maintain the shopping cart;

• Process checkout;

• Authenticate users;

• Maintain security;

• Prevent fraud;

• Remember privacy choices;

• Provide requested services.

These cookies may be necessary for the store to function properly.

11.2 Functional Cookies

Functional cookies may be used to remember:

• Language;

• Region;

• Account preferences;

• Store display preferences;

• Previously selected options.

11.3 Analytics Cookies

Analytics cookies may be used to understand:

• Store traffic;

• Page views;

• Navigation;

• Product interest;

• Checkout activity;

• Technical performance;

• Advertising performance.

11.4 Advertising Cookies

Advertising cookies may be used to:

• Personalize advertisements;

• Measure advertising campaigns;

• Build advertising audiences;

• Limit advertisement frequency;

• Understand interactions with advertisements.

Where required by law, non-essential cookies will not be activated until you provide consent.

You may manage cookie choices through our cookie banner, privacy settings, browser settings, or any data-sharing opt-out page available on our store.

Disabling certain cookies may affect store functionality.

12. Marketing Communications

Where permitted, we may send you information about:

• Products;

• Promotions;

• Special offers;

• Store updates;

• Abandoned checkout reminders;

• Related services.

You may unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting:

zackchungnny9vuq@gmail.com

Unsubscribing from marketing does not prevent us from sending transactional or service-related messages, such as:

• Order confirmations;

• Payment confirmations;

• Shipping updates;

• Return information;

• Refund information;

• Security notices;

• Responses to customer service enquiries.

13. When We Disclose Personal Information

We may disclose personal information:

• To service providers acting on our behalf;

• To process payments;

• To fulfil and deliver orders;

• To provide customer support;

• To investigate fraud or security incidents;

• To comply with legal obligations;

• To respond to lawful requests from authorities;

• To protect our rights and property;

• To protect customers or other persons;

• In connection with a merger, acquisition, restructuring, financing, or sale of business assets;

• With your direction or consent.

We do not disclose personal information for unrelated purposes without an appropriate legal basis.

14. International Data Transfers

Our service providers may process personal information in countries outside your country of residence.

When personal information is transferred outside the European Economic Area or another jurisdiction that restricts international transfers, we will rely on an appropriate transfer mechanism where required, such as:

• An adequacy decision;

• Standard contractual clauses;

• Binding legal or contractual safeguards;

• Another transfer method permitted by applicable law.

Different countries may have different data protection laws. We take reasonable steps to ensure that transferred information receives an appropriate level of protection.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The duration of our relationship with you;

• Whether you maintain a customer account;

• Tax and accounting requirements;

• Consumer protection requirements;

• Warranty periods;

• Product safety obligations;

• Fraud prevention needs;

• Dispute and legal limitation periods;

• Legal or regulatory obligations.

Order, payment, accounting, tax, return, refund, and warranty records may be retained for the period required by applicable law.

Marketing information may be retained until you withdraw consent, object, unsubscribe, or the information is no longer necessary.

When information is no longer required, we may delete, anonymize, or securely isolate it.

16. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against:

• Unauthorized access;

• Accidental loss;

• Misuse;

• Alteration;

• Disclosure;

• Destruction.

However, no online transmission or storage system is completely secure. You are responsible for keeping your account credentials confidential and for notifying us if you believe your account or personal information has been compromised.

17. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Receive information about how your personal information is processed;

• Request access to your personal information;

• Request correction of inaccurate or incomplete information;

• Request deletion of personal information;

• Request restriction of processing;

• Object to certain processing;

• Object to direct marketing;

• Withdraw consent;

• Receive certain information in a portable format;

• Request transfer of certain information to another controller;

• Lodge a complaint with a competent data protection authority;

• Request information about international transfers;

• Request review of certain automated decisions where applicable.

These rights may be subject to legal exceptions and limitations.

To exercise a privacy right, contact:

zackchungnny9vuq@gmail.com

Please include:

• Your full name;

• The email address associated with your order or account;

• Your order number, where relevant;

• A clear description of your request.

We may request additional information to verify your identity before completing a request. We will use verification information only for identity verification, security, fraud prevention, and legal compliance.

We will respond within the period required by applicable law.

18. Right to Object to Direct Marketing

You may object to the processing of your personal information for direct marketing at any time.

You may exercise this right by:

• Selecting the unsubscribe link in a marketing email;

• Adjusting available privacy preferences;

• Contacting us at zackchungnny9vuq@gmail.com.

We may retain limited information about your opt-out request to ensure that your marketing preference is respected.

19. Automated Decision-Making

We or our service providers may use automated systems to detect:

• Potentially fraudulent transactions;

• Unusual checkout activity;

• Payment risks;

• Account misuse;

• Security threats.

These systems may analyze transaction, device, location, payment, account, and behavioral information.

Where applicable law provides rights relating to a decision based solely on automated processing that produces legal or similarly significant effects, you may contact us to request information or human review.

20. Children’s Privacy

Our store and thermal imaging drone products are not directed to children.

We do not knowingly collect personal information directly from children who are below the age at which they may independently consent to personal data processing under applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate authorization, contact:

zackchungnny9vuq@gmail.com

We will review the request and take appropriate action where required.

21. Third-Party Links

Our store may contain links to third-party websites, applications, social media platforms, payment services, or other services.

We are not responsible for the privacy, security, accuracy, or content of independently operated third-party services.

You should review the privacy policy of each third-party service before providing personal information.

22. Social Media and External Platforms

If you interact with us through a social media platform or external service, that platform may collect information about your interaction.

Information collected directly by the platform is governed by the platform’s own privacy policy.

We may receive information such as:

• Public profile name;

• Public account information;

• Message content;

• Comments;

• Reactions;

• Advertising interaction information.

23. Business Transfers

If our business is involved in a merger, acquisition, financing, restructuring, insolvency, or sale of assets, personal information may be disclosed or transferred as part of that transaction.

Any receiving organization will be required to process personal information in accordance with applicable law.

24. Legal Requests and Protection of Rights

We may collect, retain, or disclose personal information when reasonably necessary to:

• Comply with applicable law;

• Respond to lawful government requests;

• Comply with court orders;

• Enforce our agreements and policies;

• Investigate fraud;

• Protect our systems;

• Protect the rights, safety, and property of our customers, our business, or others;

• Establish, exercise, or defend legal claims.

25. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to:

• Our business;

• Our products;

• Our store functionality;

• Our service providers;

• Applicable laws;

• Our privacy practices.

The revised policy will be published on our online store with a new “Last updated” date.

Where required by law, we will provide additional notice or request consent before material changes take effect.

26. Contact Us

For privacy enquiries, data access requests, correction requests, deletion requests, objections, complaints, or consent withdrawals, contact us:

Company: A/S RØRKÆR. KØBENHAVN
CVR Number: 25829913
Address: C/O Lund Elmer Sandager, Kalvebod Brygge 39–41, 1560 København V, Denmark
Email: zackchungnny9vuq@gmail.com

Please use the subject line:

Privacy Request

We will review and respond to your request in accordance with applicable data protection law.