Frequently Asked Questions
1. How long does shipping take?
We process orders within 1-3 business days.
Delivery usually takes 8-15 business days depending on the destination country.
2. Do you offer free shipping?
Yes. We provide free shipping for all orders.
3. Where do you ship?
We currently ship to:
Germany, Spain, Italy, Austria, Hungary, Poland, Czech Republic, Romania, Slovakia and Slovenia.
4. How can I track my order?
After your order is shipped, you will receive a tracking number by email.
You can use this tracking number to check your delivery status.
5. What payment methods do you accept?
We accept secure payment methods including credit cards, debit cards and other available payment options.
6. Can I return my order?
Yes.
Customers can request a return within 30 days after receiving the product.
Please contact our customer support team before returning any item.
7. How can I contact customer support?
Email:
Our support team will reply within 24-48 hours.