Kontaktinformationen

CONTACT INFORMATION

Last updated: August 6, 2026

Thank you for visiting our online store.

For questions about our thermal imaging drones, orders, payments, shipping, tracking, returns, refunds, product support, or store policies, please contact us using the information below.

Customer Service

For customer service enquiries, please contact:

Email: zackchungnny9vuq@gmail.com

When contacting us about an existing order, please include:

Your full name;
Order number;
Email address used to place the order;
Product name;
A clear description of your question or issue;
Relevant photographs or videos, where applicable.

Providing complete information will help us identify your order and handle your request efficiently.

Order and Payment Enquiries

Please contact us if you need assistance with:

Order confirmation;
Payment status;
Incorrect order information;
Order changes;
Order cancellation;
Billing questions;
Duplicate payment concerns.

Please include your order number and the email address used during checkout.

Shipping and Tracking Enquiries

For shipping or delivery questions, please provide:

Order number;
Tracking number, where available;
Full delivery address;
Description of the delivery issue.

You may contact us regarding:

Tracking updates;
Delivery delays;
Incorrect delivery information;
Packages marked as delivered but not received;
Lost parcels;
Damaged parcels;
Missing products.

Returns and Refunds

Before returning any product, please contact us by email and obtain return instructions.

Return Contact Email: zackchungnny9vuq@gmail.com

Return Address:

A/S RØRKÆR. KØBENHAVN
C/O Lund Elmer Sandager
Kalvebod Brygge 39–41
1560 København V
Denmark

Please do not return a product without contacting us first.

Your return request should include:

Full name;
Order number;
Product being returned;
Reason for the return;
Photographs or videos if the product is damaged or defective.

Returns and refunds are subject to our Return and Refund Policy.

Product and Technical Support

For technical questions about a thermal imaging drone, please provide:

Order number;
Product model;
Product serial number;
Description of the issue;
Photographs or videos showing the issue;
Error messages, where applicable;
Relevant flight or diagnostic information, where necessary.

Do not send sensitive, private, or unnecessary thermal images, flight records, location data, or personal information.

Privacy Requests

For questions about your personal information or to submit a privacy request, contact:

Email: zackchungnny9vuq@gmail.com

Please use the subject line:

Privacy Request

Privacy requests may include:

Access to personal information;
Correction of personal information;
Deletion requests;
Marketing objections;
Consent withdrawal;
Other rights available under applicable data protection law.

Privacy requests are handled in accordance with our Privacy Policy.

Complaints

We aim to handle customer concerns fairly.

When submitting a complaint, please provide:

Full name;
Order number;
Contact email;
Description of the issue;
Relevant supporting documents;
The solution you are requesting.

Complaints should be sent to:

zackchungnny9vuq@gmail.com

Important Notice

Our registered address is also used as the return address in our published Return and Refund Policy.

Customers should contact us before sending a return, particularly when returning thermal imaging drones or lithium batteries, because special packaging and transportation requirements may apply.

Contact Details Summary

Company: A/S RØRKÆR. KØBENHAVN
CVR Number: 25829913
Address: C/O Lund Elmer Sandager, Kalvebod Brygge 39–41, 1560 København V, Denmark
Email: zackchungnny9vuq@gmail.com