AGB

TERMS OF SERVICE

Last updated: August 6, 2026

1. Overview

This online store is operated by A/S RØRKÆR. KØBENHAVN.

Throughout this website, the terms “we,” “us,” and “our” refer to A/S RØRKÆR. KØBENHAVN.

We offer this website, including all information, products, features, tools, and services available through this website, to you conditioned upon your acceptance of these Terms of Service and all other policies referenced herein.

By visiting our website, creating an account, placing an order, purchasing a product, contacting us, or otherwise using our services, you agree to be bound by these Terms of Service.

These Terms of Service apply to all users of the website, including visitors, customers, merchants, and persons who submit content or information.

Please read these Terms of Service carefully before using our website. If you do not agree with these Terms of Service, you must not use the website or purchase products from us.

Our store is hosted through Shopify, which provides the e-commerce platform that enables us to offer products and services to customers.

2. Business Information

The merchant responsible for this online store is:

Company: A/S RØRKÆR. KØBENHAVN
CVR Number: 25829913
Registered Address: C/O Lund Elmer Sandager, Kalvebod Brygge 39–41, 1560 København V, Denmark
Email: zackchungnny9vuq@gmail.com

Questions concerning these Terms of Service may be sent to the email address above.

3. Eligibility

By using this website, you confirm that:

  • You have reached the age of legal majority in your country or region;

  • You have the legal capacity to enter into a binding agreement;

  • The information you provide is accurate and complete;

  • You will use the website and products only for lawful purposes;

  • You will comply with all applicable laws and regulations.

If you allow a minor to use a product purchased from our store, you are responsible for supervising that use and ensuring that the product is used safely and lawfully.

Thermal imaging drones are not toys. They should only be operated by persons who understand the applicable safety instructions, operating requirements, and local drone regulations.

4. Online Store Use

You may not use our website, products, or services for any unlawful, fraudulent, abusive, deceptive, or unauthorized purpose.

You must not:

  • Violate applicable laws or regulations;

  • Infringe intellectual property rights;

  • Submit false information;

  • Attempt unauthorized access to the website;

  • Introduce viruses, malware, or harmful code;

  • Interfere with website security or operation;

  • Scrape, copy, or reproduce website content without authorization;

  • Use another person’s account without permission;

  • Use automated systems to place fraudulent or excessive orders;

  • Attempt to avoid payment, shipping, or security controls;

  • Use our products to harm, threaten, harass, or unlawfully monitor others.

A violation of these Terms may result in suspension or termination of access to the website and cancellation of affected orders, subject to applicable law.

5. Customer Accounts

Certain website features may require a customer account.

You are responsible for:

  • Providing accurate account information;

  • Maintaining the confidentiality of your login details;

  • Restricting access to your device and account;

  • Updating your information when it changes;

  • Notifying us of suspected unauthorized access.

You are responsible for activity performed through your account unless the activity resulted from a security failure for which we are legally responsible.

We may suspend or restrict an account where we reasonably suspect fraud, unauthorized activity, misuse, or a violation of these Terms.

6. Product Information

We make reasonable efforts to display product descriptions, specifications, images, dimensions, compatibility information, and other product information accurately.

However:

  • Screen colors may differ from the actual product;

  • Product packaging may change;

  • Minor design or specification changes may occur;

  • Product appearance may vary slightly between production batches;

  • Measurements may be approximate;

  • Images may include accessories that are sold separately;

  • Product performance may depend on environmental and operating conditions.

You should carefully review the product page before placing an order.

Please contact us before ordering if you require confirmation about:

  • Drone model;

  • Thermal sensor specifications;

  • Camera resolution;

  • Battery compatibility;

  • Controller compatibility;

  • Software compatibility;

  • Included accessories;

  • Local regulatory classification;

  • Intended professional or commercial use.

Nothing in this section limits your rights if a product is materially different from its description or does not conform to applicable legal requirements.

7. Thermal Imaging Drone Products

Thermal imaging drones are sophisticated electronic and aviation-related products.

Actual performance may be affected by factors including:

  • Weather conditions;

  • Wind speed;

  • Temperature;

  • Visibility;

  • Signal interference;

  • Satellite availability;

  • Flight altitude;

  • Battery condition;

  • Payload;

  • Firmware;

  • Operator experience;

  • Local terrain;

  • Buildings and obstacles;

  • Electromagnetic interference;

  • Thermal contrast;

  • Distance from the target.

Product performance statements are based on appropriate operating conditions and do not guarantee identical results in every environment.

Thermal readings and images may be affected by distance, surface material, reflections, atmospheric conditions, calibration, and device settings.

Unless expressly stated otherwise, products sold through our store are not intended to replace certified professional, medical, emergency, aviation, engineering, electrical, or safety inspection equipment.

Customers must independently determine whether a product is suitable for their intended use.

8. Drone Registration and Regulatory Compliance

The customer is responsible for determining and complying with all laws and regulations applicable to the possession and operation of a drone.

Depending on the country, region, drone model, weight, equipment, and intended use, requirements may include:

  • Drone registration;

  • Operator registration;

  • Remote pilot training;

  • Competency examinations;

  • Flight authorization;

  • Operational declarations;

  • Insurance;

  • Remote identification;

  • Aircraft labeling;

  • Maximum altitude limitations;

  • Visual line-of-sight requirements;

  • Geographic flight restrictions;

  • Airport and airspace restrictions;

  • Night-flight restrictions;

  • Privacy and data protection requirements;

  • Commercial operating permits.

The availability of a product for purchase does not mean that the product may be legally operated in every country, region, or location.

You must check applicable requirements before purchasing and before operating the drone.

We are not responsible for fines, confiscation, penalties, denied flight authorization, or other consequences arising from a customer’s failure to comply with applicable laws, except where liability cannot legally be excluded.

9. Prohibited Drone Uses

Products purchased from our store must not be used for:

  • Unlawful surveillance;

  • Harassment or stalking;

  • Invasion of privacy;

  • Unauthorized entry into restricted airspace;

  • Interference with airports or emergency operations;

  • Transport of illegal goods;

  • Smuggling;

  • Unauthorized law-enforcement activity;

  • Weaponization;

  • Causing injury or property damage;

  • Violating export-control or sanctions laws;

  • Any other illegal or dangerous activity.

You must obtain all permissions required before recording, monitoring, or collecting images or data relating to private property or identifiable individuals.

We may refuse or cancel an order where we reasonably believe that a product will be used for an unlawful or prohibited purpose.

10. Product Safety

You must read and follow all operating instructions, warnings, manuals, and safety information supplied with the product.

Before every flight, you should inspect:

  • Propellers;

  • Motors;

  • Batteries;

  • Battery connections;

  • Controller;

  • Camera;

  • Sensors;

  • Firmware status;

  • GPS and positioning status;

  • Flight area;

  • Weather conditions.

You must not operate a drone:

  • With damaged components;

  • With a swollen or damaged battery;

  • In unsafe weather;

  • Outside the product’s operating limits;

  • Near prohibited or restricted locations;

  • When impaired by alcohol, drugs, medication, fatigue, or illness;

  • In a manner that endangers people, animals, property, or other aircraft.

The customer assumes responsibility for safe operation after receiving the product, except to the extent that loss or damage results from a defect or another matter for which we are legally responsible.

11. Lithium Batteries

Many drone products contain lithium-ion or lithium-polymer batteries.

You agree to:

  • Use only compatible charging equipment;

  • Follow all charging instructions;

  • Keep batteries away from fire and excessive heat;

  • Avoid puncturing, crushing, or disassembling batteries;

  • Store batteries in appropriate conditions;

  • Stop using batteries that swell, leak, overheat, or show damage;

  • Follow local battery transportation and disposal rules.

Battery performance and capacity may gradually decrease through normal charging cycles, storage, temperature exposure, and use.

Normal battery degradation is not necessarily a product defect.

Damaged batteries must not be shipped or returned without first contacting us and following our instructions.

12. Product Availability

Products may be available only in limited quantities.

We reserve the right, subject to applicable law, to:

  • Limit product quantities;

  • Discontinue products;

  • Modify product specifications;

  • Restrict sales to particular countries or regions;

  • Refuse orders that cannot legally or safely be fulfilled;

  • Correct inventory errors.

Adding a product to the shopping cart does not reserve the product.

If an ordered product becomes unavailable, we will contact you and provide an appropriate solution, such as a refund, replacement option, or revised delivery estimate.

13. Prices and Taxes

Product prices are displayed on the website and may change from time to time.

The price applicable to an order is normally the price shown at checkout when the order is submitted.

Where applicable, checkout may display:

  • Product price;

  • Taxes;

  • Shipping charges;

  • Discounts;

  • Customs-related charges;

  • Other applicable fees.

We may correct an obvious pricing or calculation error before accepting an order.

If an error affects an order, we may contact you and allow you to confirm the corrected price or cancel the order for a full refund.

We will not increase an accepted order price without your agreement, except where required by law.

14. Orders and Contract Formation

Submitting an order constitutes an offer to purchase the selected products.

An automated order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been accepted.

An order is accepted when we:

  • Send a shipping confirmation;

  • Dispatch the product; or

  • Otherwise expressly confirm acceptance.

We may refuse or cancel an order before acceptance for legitimate reasons, including:

  • Product unavailability;

  • Payment failure;

  • Incorrect pricing;

  • Suspected fraud;

  • Incorrect customer information;

  • Shipping restrictions;

  • Regulatory restrictions;

  • Sanctions or export-control concerns;

  • Unusual order quantities;

  • Suspected resale abuse;

  • Website or inventory errors.

If payment has already been collected for an order that we cancel, we will refund the applicable amount to the original payment method.

15. Accuracy of Customer Information

You agree to provide current, complete, and accurate information when placing an order.

You are responsible for checking:

  • Customer name;

  • Email address;

  • Telephone number;

  • Billing address;

  • Shipping address;

  • Postal code;

  • Country;

  • Product model;

  • Quantity;

  • Selected variation.

You must contact us promptly if you discover an error.

We cannot guarantee that order or address details can be changed after processing or shipment begins.

Additional costs caused by an incorrect or incomplete address may be charged or deducted from a refund where permitted by law.

16. Payment

You agree to provide valid payment information and authorize the applicable payment provider to charge the total amount shown at checkout.

Payment may be subject to:

  • Authorization;

  • Authentication;

  • Fraud screening;

  • Payment-provider approval;

  • Currency conversion;

  • Bank processing requirements.

We do not guarantee that every payment method will be available for every order or country.

We may delay or cancel an order if payment cannot be verified or if the transaction presents a reasonable risk of fraud.

17. Shipping and Delivery

Shipping and delivery are governed by our separate Shipping Policy, which forms part of these Terms of Service.

Processing and delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.

Delivery may be affected by:

  • Carrier delays;

  • Customs procedures;

  • Weather;

  • Public holidays;

  • Remote-area restrictions;

  • Incorrect addresses;

  • Regulatory inspections;

  • Lithium-battery transportation restrictions;

  • Events outside our reasonable control.

The customer is responsible for providing the information reasonably required for delivery.

Please review our Shipping Policy before placing an order.

18. Customs, Importation, and Local Restrictions

Where an order crosses an international border, the customer may be considered the importer unless otherwise stated.

The customer is responsible for checking:

  • Whether the product may legally be imported;

  • Whether an import permit is required;

  • Whether drone registration is required;

  • Whether radio-frequency restrictions apply;

  • Whether thermal imaging equipment is restricted;

  • Whether customs declarations are required;

  • Whether local taxes or duties apply.

Any taxes, duties, or fees will be handled as described at checkout or in our Shipping Policy.

We may cancel an order if we determine that the product cannot lawfully or practically be shipped to the destination.

19. Returns, Refunds, and Cancellations

Returns, refunds, order cancellations, defective products, and exchanges are governed by our separate Return and Refund Policy, which forms part of these Terms of Service.

Please review the Return and Refund Policy before purchasing.

Nothing in these Terms limits any mandatory statutory rights that apply to your purchase.

20. Legal Guarantee and Product Conformity

Customers may have statutory rights when products are defective, damaged, incorrectly supplied, or do not conform to the sales contract.

These rights are separate from any optional manufacturer warranty or commercial warranty.

Where mandatory consumer protection laws apply, those laws take priority over any inconsistent provision in these Terms.

21. Software, Firmware, and Digital Features

Some products may use:

  • Firmware;

  • Mobile applications;

  • Desktop software;

  • Cloud services;

  • Maps;

  • Account-based features;

  • Third-party software;

  • Licensed digital content.

Use of these features may be subject to additional terms issued by the manufacturer or service provider.

You must not:

  • Circumvent software security;

  • Install unauthorized firmware;

  • Reverse engineer protected software except where legally permitted;

  • Remove licensing information;

  • Use software in violation of applicable law;

  • Attempt unauthorized access to connected services.

Software and online features may require updates, compatible devices, internet access, or third-party accounts.

We do not control independently operated third-party services and cannot guarantee that such services will remain available indefinitely.

22. Privacy and Personal Information

The collection and processing of personal information through our store are described in our Privacy Policy.

By using the website, you acknowledge that personal information may be processed as described in that policy.

Before returning a drone, controller, memory card, or other storage device, you should remove:

  • Photos;

  • Videos;

  • Thermal images;

  • Flight logs;

  • Location data;

  • Account details;

  • Passwords;

  • Other personal or confidential information.

We are not responsible for information left on a returned device except where responsibility cannot legally be excluded.

23. Intellectual Property

Unless otherwise stated, the website and its content are owned by us or licensed to us.

Protected content may include:

  • Text;

  • Product descriptions;

  • Graphics;

  • Logos;

  • Images;

  • Videos;

  • Page layouts;

  • Website design;

  • Software;

  • Documents;

  • Downloadable materials.

You may use the website for personal, non-commercial shopping purposes.

You may not copy, reproduce, distribute, sell, modify, publish, transmit, or commercially exploit website content without prior written permission, except where permitted by law.

Product names, trademarks, and logos belonging to third parties remain the property of their respective owners.

24. Customer Reviews and Submissions

If you submit a review, photograph, video, suggestion, feedback, or other content, you confirm that:

  • You own the content or have permission to submit it;

  • The content is accurate to the best of your knowledge;

  • The content does not infringe third-party rights;

  • The content is not unlawful, threatening, defamatory, obscene, deceptive, or abusive;

  • The content does not contain malware or harmful code;

  • The content does not disclose another person’s private information without authorization.

Where permitted by law, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, translate, and adapt submitted content for operating, improving, and promoting our store.

We may remove content that violates these Terms or applicable law.

We are not obligated to publish every submitted review.

25. Third-Party Tools and Services

The website may provide access to tools, applications, payment services, maps, analytics systems, or other services operated by third parties.

Third-party services are governed by their own terms and privacy policies.

We do not control independently operated third-party services and are not responsible for their acts, omissions, availability, accuracy, security, or content, except where applicable law provides otherwise.

You should review the relevant third-party terms before using those services.

26. Third-Party Links

Our website may contain links to third-party websites.

A link does not necessarily mean that we endorse or control the third-party website.

We are not responsible for:

  • Third-party website content;

  • Third-party privacy practices;

  • Third-party products or services;

  • Transactions completed outside our store;

  • Loss caused by reliance on third-party information.

You should review the terms and policies of a third-party website before using it or making a purchase.

27. Errors and Omissions

Website information may occasionally contain:

  • Typographical errors;

  • Incorrect descriptions;

  • Pricing errors;

  • Promotional errors;

  • Availability errors;

  • Shipping errors;

  • Technical inaccuracies.

We may correct errors and update information when discovered.

Where an error materially affects an order, we will act fairly and provide an appropriate remedy, which may include allowing you to confirm corrected information or cancel the affected order.

28. Service Availability

We do not guarantee that the website will always be uninterrupted or error-free.

Access may be temporarily unavailable because of:

  • Maintenance;

  • Updates;

  • Technical failures;

  • Hosting problems;

  • Security incidents;

  • Third-party service interruptions;

  • Events outside our reasonable control.

We may modify, suspend, or discontinue website features where reasonably necessary.

This section does not limit obligations already owed in relation to accepted orders.

29. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website is provided on an “as available” basis.

We do not guarantee that:

  • Website access will always be uninterrupted;

  • Every website error will be corrected immediately;

  • The website will be free from every security threat;

  • Third-party services will remain available;

  • Products will be suitable for every possible use;

  • Drone performance will be identical in every environment.

Products remain subject to any statutory conformity rights and express warranties that apply.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

30. Limitation of Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

This includes liability that cannot lawfully be excluded for matters such as:

  • Death or personal injury caused by negligence;

  • Fraud or fraudulent misrepresentation;

  • Intentional misconduct;

  • Gross negligence where applicable;

  • Mandatory consumer rights;

  • Defective products where statutory liability applies.

To the maximum extent permitted by law, we are not responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.

We are not responsible for losses caused by:

  • Unlawful drone operation;

  • Operator error;

  • Crashes after delivery;

  • Failure to follow instructions;

  • Unauthorized modifications;

  • Use of incompatible accessories;

  • Operation in prohibited areas;

  • Failure to obtain registration or permits;

  • Customer-caused damage;

  • Loss of data not caused by our breach;

  • Third-party services outside our control.

These limitations apply only to the extent allowed by applicable law.

31. Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, or expenses resulting directly from your unlawful use of the website or products, your intentional violation of these Terms, or your infringement of another person’s rights.

This provision does not require a consumer to compensate us for losses caused by our own breach, negligence, unlawful conduct, or matters for which we are legally responsible.

32. Force Majeure

We are not responsible for delay or failure caused by events outside our reasonable control, including:

  • Natural disasters;

  • Severe weather;

  • Fire;

  • Flood;

  • War;

  • Civil unrest;

  • Government action;

  • Sanctions;

  • Epidemics;

  • Carrier disruption;

  • Customs delays;

  • Labor disputes;

  • Energy or internet failures;

  • Cyberattacks;

  • Supply-chain interruptions;

  • Transportation restrictions.

This section does not remove any refund or other mandatory rights available under applicable law.

33. Suspension and Termination

We may suspend or terminate access to the website where a user:

  • Violates these Terms;

  • Commits or attempts fraud;

  • Threatens website security;

  • Uses the website unlawfully;

  • Abuses customer support personnel;

  • Infringes intellectual property rights;

  • Creates an unreasonable risk to us or other users.

Termination does not affect rights or obligations that arose before termination.

Provisions that by their nature should continue after termination will remain effective.

34. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect.

35. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive the right to enforce it later.

A waiver is effective only when expressly made in writing.

36. Entire Agreement

These Terms of Service, together with our:

  • Privacy Policy;

  • Return and Refund Policy;

  • Shipping Policy;

  • Payment Policy;

  • Other policies displayed on the website,

constitute the agreement between you and us regarding your use of the website and purchases made through the store.

If a store policy conflicts with mandatory consumer law, mandatory consumer law will apply.

37. Governing Law

These Terms are governed by the laws of Denmark, without excluding mandatory consumer protection rights available under the laws of the country where the customer habitually resides.

Nothing in this section prevents a consumer from relying on mandatory rights or bringing proceedings before a court that has jurisdiction under applicable consumer law.

38. Dispute Resolution

If you have a complaint, please contact us first so that we can attempt to resolve the issue.

Please provide:

  • Your full name;

  • Order number;

  • Email address;

  • Description of the issue;

  • Relevant photographs, videos, or documents;

  • The solution you are requesting.

Complaints should be sent to:

zackchungnny9vuq@gmail.com

Nothing in this section prevents you from contacting a competent consumer protection authority, alternative dispute resolution body, or court where you have the legal right to do so.

39. Changes to These Terms

We may update these Terms to reflect changes in:

  • Our business;

  • Products;

  • Services;

  • Website functionality;

  • Service providers;

  • Applicable laws;

  • Regulatory requirements.

The updated version will be published on this website with a revised “Last updated” date.

Changes will not retroactively reduce mandatory rights relating to orders already accepted.

Continued use of the website after updated Terms take effect means that the updated Terms apply to future use, subject to applicable law.

40. Contact Information

Questions, complaints, and notices concerning these Terms of Service should be sent to:

Company: A/S RØRKÆR. KØBENHAVN
CVR Number: 25829913
Registered Address: C/O Lund Elmer Sandager, Kalvebod Brygge 39–41, 1560 København V, Denmark
Email: zackchungnny9vuq@gmail.com

Please include your order number where the request relates to a purchase.